Exploring the Potential of ChatGPT in Developing a Virtual Assistant for Prevention and Support in Cases of School Bullying

Mendoza-Pinto R. · CLEI Eletronic Journal (CLEIej) (2025) · DOI: 10.19153/cleiej.28.4.6

Resumen

Bullying is a global problem that negatively affects students, their families, and communities. This study addresses the creation and evaluation of an artificial intelligence (AI)-based chatbot to provide emotional support to student victims of bullying, using a combination of exploratory and descriptive approaches. A chatbot was developed on the Telegram messaging platform, integrating the ChatGPT API to improve response generation. A topic- and equity-sensitive design was implemented, and conversation logging and harassment detection functionality was enabled. The research focused on the technical functionality of the chatbot and its ability to provide emotional support and guidance. The chatbot proved to be capable of providing basic emotional support and guidance to users. The integration of ChatGPT enriched the consistency and contextualization of responses. Intuitive interaction was achieved through Telegram, providing relevant and contextually appropriate responses. Although this research focused on the technical functionality of the chatbot, its implementation in students and data analysis of user interactions represent important future steps. The chatbot has the potential to empower victims of bullying and improve school safety. In addition, this research contributes to the creation of a new tool for collecting and analyzing data on bullying, improving early detection and prevention.

Instituciones: Universidad Nacional de San Agustín de Arequipa