Exploring CSFs for Application of Six Sigma Programs: An Empirical Evidence from Small-Scale Industries (SSIs)

Murugesan T.K.; Jaheer Mukthar K.P.; Raju V.; Cruz-Castillo N.; Rodríguez R.R.S.; Uribe-Pomachagua L. · Contributions to Management Science (2023) · DOI: 10.1007/978-3-031-27860-0_51

Resumen

The nitty-gritty of this empirical study is to explore an exclusive critical success factors (CSFs) for effective application of Six Sigma programs in small-scale industries (SSIs). This pragmatic study was exclusively conducted to ascertain substantial benefits and stumbling blocks toward the application of Six Sigma programs. The study data were effectively collected from the structured interview schedule administered among 110 SSIs. Out of 110 interview schedules, 60 interview schedules were obtained from the plant managers of the small-scale industries. The outcome of this research has clearly shown that the factors found to be critical for successful application of Six Sigma programs by the sample respondents are continuous process improvement, employee involvement, linking Six Sigma to employees, training and education, and the customer focus. More prominently, this present study also indicated that the substantial benefits which encourage SSIs to embrace Six Sigma programs are in the positive side, and the stumbling obstacles which impede the effective implementations of the Six Sigma programs are in the negative side.

Instituciones: Universidad Nacional Mayor de San Marcos; Universidad César Vallejo; Universidad Nacional Santiago Antúnez de Mayolo