Evaluation of the solid waste collection service and the level of satisfaction of the population in the city of Chachapoyas-Perú

Albújar Verona C.E.; Medina Cardozo I.I.; Castro Huamán R.E. · Revista Venezolana de Gerencia (2024) · DOI: 10.52080/rvgluz.29.106.10

Resumen

At present, the proper management of solid waste has become a fundamental debate to preserve the environment and the health of the population; therefore, it is necessary to evaluate the effectiveness and efficiency of the solid waste collection and treatment service. The objective of this research was to evaluate the solid waste collection service offered by the municipality of Chachapoyas to its residents through the technique of solid waste characterization, identifying tons of solid waste emitted and types of solid waste. The research was of a mixed type, with a non-experimental design. In addition, the survey technique was used to identify the level of satisfaction of the population with respect to the solid waste collection service and the management of the municipality by means of an interview. The most outstanding results are the high level of satisfaction of the population and the environmental management programs carried out by the municipality, such as the “Barter” program and the “Takakura” method for obtaining organic fertilizer. In conclusion, the municipality of Chachapoyas has an environmental orientation in its management, carrying out different programs focused on raising awareness among the population regarding the reduction and treatment of solid waste to improve their quality of life.

Instituciones: Universidad Tecnológica del Perú