Evaluation of the relationship between trust in veterinarians and satisfaction of surgical service users in a veterinary teaching clinic in Lima, Peru

Pedraza P.S.L.; Gonzales Y.R.C. · Revista de Investigaciones Veterinarias del Peru (2025) · DOI: 10.15381/rivep.v36i3.30915

Resumen

The aim of this study was to determine the relationship between trust in veterinary practitioners of the surgical service provided at the Small Animal Clinic of the Universidad Nacional Mayor de San Marcos (CAMe-FMV-UNMSM) and the satisfaction of the clinic’s patient owners. The study was carried out between June and December 2021 by applying a questionnaire to 109 clients. Four dimensions were considered for the trust variable and three dimensions for the satisfaction variable. The Kendall test was used (p<0.05). It was found that users considered the professionals trustworthy in 92.7% and that they were satisfied with the service in 92.7%. The Kendall Tau b correlation coefficient was 0.57 between the variables trust and satisfaction. It is concluded that the relationship between trust in veterinarians and the satisfaction of users of the CAMe-FMV-UNMSM surgical service is significant, moderate and direct. © Los autores. Este artículo es publicado por la Rev Inv Vet Perú de la Facultad de Medicina Veterinaria, Universidad Nacional Mayor de San Marcos

Instituciones: Universidad Nacional Mayor de San Marcos