Enrollment Platform of the Information Technology Center of a Peruvian University in COVID-19 Context

Valles-Coral M.; Tantachuco C.C.; Hernández Torres E.A.; Díaz M.A.G.; Bautista A.M.G. · Revista Cubana de Informacion en Ciencias de la Salud (2023)

Resumen

Introduction: As a consequence of the mandatory social isolation imposed by the COVID-19 pandemic, it was impossible to enroll in person for courses at the Information Technology Center of the National University of San Martín–Tarapoto, Peru. Objectives: To redesign the virtual enrollment process through the implementation of a web platform for the management of the Information Technology Center and to evaluate the satisfaction of the new enrollment process. Methods: A longitudinal pre-experimental study was carried out with the participation of 67 users; Interviews were carried out to identify requirements and a satisfaction level survey. Results: Before the implementation of the web platform, 82.1% of users perceived the registration process as regular and 17.9% considered it poor. After implementation, 68.7% reported good satisfaction, while 31.3% considered it fair. The t-Student test with 66 degrees of freedom and a p value = 0.000 demonstrated a significant improvement in satisfaction with the enrollment process with a result of t = 48.230. Conclusions: The implementation of the web platform improved user satisfaction in the registration process of the information technology center.

Instituciones: Universidad Nacional de San Martín