Educational decentralization and institutional capacities in the Peruvian Amazon (2002–2025): process management and educational quality in the UGEL Bagua

Orosco-Vilchez D. · Clio. Revista de Historia, Ciencias Humanas y Pensamiento Critico. (2026) · DOI: 10.5281/zenodo.19019664

Resumen

This research proposed a process management plan to improve educational quality at Local Education Management Unit (LEMU) Bagua, contributing to SDG 4 (quality education). A basic, non-experimental, cross-sectional, and propositional study was conducted, considering a sample of 80 managers from public educational institutions, who were given structured questionnaires with a Likert scale validated by expert judgment, based on BPM, TQM, SERVQUAL, and transformational leadership theories. Results revealed that 70% perceive educational quality at a high level, but consolidated process management was rated low (52.5%) and medium (47.5%), evidencing critical disconnection between high planning (72.5%) and deficient implementation (87.5% medium) and evaluation (85% medium). It was concluded that process management constitutes a viable mechanism to improve educational quality in rural contexts, requiring systemic interventions articulating strategic planning, efficient execution, and continuous participatory evaluation through standardization, digitalization, technological strengthening, training, and community participation components.

Instituciones: Universidad César Vallejo