Doctor to patient communication and patient-satisfaction in a first level of care center in metropolitan Lima, Peru

Domínguez-Samamés R.; Romero-Albino Z.; Cuba-Fuentes M.S. · Revista Medica Herediana (2022) · DOI: 10.20453/rmh.v33i1.4166

Resumen

Objective: to evaluate the doctor to patient communication and consumer satisfaction in a first level of care center in metropolitan Lina, Peru. Methods: cross-sectional study that involved 121 participants selected from the outpatient internal medicine service. Two instruments were applied; communication subscale IPC-18 and patient-satisfaction through PSQ-18. Results: 68.6% of participants were females and 66.1% had completed secondary school. Doctor-patient communication was deficient in 39.7% and patient-satisfaction was low at 53.7%. Statistical association between doctor-patient communication and patient-satisfaction (p<0.005). Conclusions: in this first level of care center the doctor-patient communication and patient-satisfaction were suboptimal. More studies are needed in this field.

Instituciones: Universidad Peruana Cayetano Heredia; Universidad Peruana de Ciencias Aplicadas