Digital transformation in universities: models, frameworks and road map

Coral Ygnacio M.A. · International Journal of Electronic Governance (2024) · DOI: 10.1504/ijeg.2024.142406

Resumen

Digital Transformation seeks to improve the processes of an organisation by integrating digital technology in all its areas, this is inevitable due to technological evolution that generates new demands, new habits and greater demands on customers and users, therefore Digital Transformation is important. In organisations to maintain competitiveness. In this context, universities are no strangers to this reality, but they find serious problems in their execution, it is not clear how to deal with an implementation of this type. The work seeks to identify tools that can be used in the implementation of Digital Transformation in universities, for this a systematic review of literature is carried out with a method based on three stages, 23 models, 13 frameworks and 8 roadmaps are identified. The elements found are analysed, obtaining eight main components with their relationships and dependencies, which can be used to generate more optimal models for universities. Copyright

Instituciones: Universidad Nacional Mayor de San Marcos