Digital Transformation in Latin America: A Systematic Literature Review between 2019-2023

Segundo M.O.G.; Mariella P.C.E.; Isabel R.M.M.; Alexander P.J.L.; Franciesca C.T.L.E. · International Journal of Applied Engineering and Technology (London) (2023)

Resumen

The objective of this systematic review was to describe the bibliometric aspects and thematic axes regarding digital transformation in Latin America between 2019 and 2023. In this sense, a search was initiated in various scientific databases such as: Scielo, Redalyc and Scopus, using the following keywords: “digital transformation”, “digitalisation”, “digital knowledge” and “technology”. Subsequently, inclusion and exclusion criteria were applied corresponding to the presence of the study variable in the title, language, publication year, Open Access publication, type of research, quantitative results of the study, among other criteria. The bibliometric results showed that during 2019-2023, 19 studies related to digital transformation have been published, 84% of the identified studies have been published in Spanish and 16% in English, while Scielo is the database with the largest amount of research in this regard. In the case of thematic results, tools associated with digital transformation and correlation with other variables were identified. The most relevant findings show a positive effect on process automation, customer satisfaction and in the education and health sectors. Finally, it was concluded that digital transformation is having a positive impact on several Latin American organisations, but further empirical studies are needed. © Roman Science Publications International Journal of Applied Engineering and Technology.

Instituciones: Universidad Ricardo Palma; Universidad Tecnológica del Perú; Universidad César Vallejo