Digital Government and Public Management: Themes, influences, and international collaborations

Rojas Cangahuala G.; Chura Alegre M.; López Orozco G.; Pinto Díaz G. · Revista Venezolana de Gerencia (2025) · DOI: 10.52080/rvgluz.30.109.16

Resumen

This study investigates the evolution of digital government and public management from 2019 to March 2024, with a particular focus on how digital technologies influence the efficiency and effectiveness of public administration. Through a bibliometric analysis, a collection of documents indexed in Scopus was reviewed to identify trends and under-researched areas. The results highlight a rapid adoption of advanced technologies in response to the COVID-19 pandemic, which has been crucial for addressing administrative and emergency challenges. An integration of artificial intelligence and machine learning in administrative processes was observed, showing an ongoing digital transformation in crisis management and decision-making. In conclusion, this study emphasizes the importance of creating policies that effectively and sustainably drive digitalization in public administration. It suggests that it is crucial to regularly evaluate these policies to adapt them to technological advances. It also points out the importance of exploring how these innovations can be applied in different geopolitical contexts to improve governance.

Instituciones: Universidad Científica del Sur; Universidad San Ignacio de Loyola; Universidad Autónoma del Perú