Diagnosis of Social Responsibility in 4 and 5 stars Hotels in the Arequipa Region

Cornejo P.M.C.; Cruz B.L.L.; Rosado K.M.C. · RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao (2024)

Resumen

At a global level, there are instruments such as the ISO 26000 Social Responsibility Guide where the guidelines for its implementation in organizations are widely developed, as well as other tools that help in the analysis and implementation of the topic, however there is little knowledge of the practice of social responsibility in the tourism sector. It is for this reason that this research sought to determine the characteristics of social responsibility in 4 and 5 stars Hotels in the Arequipa Region as a starting point for the analysis of the topic in the tourism sector. The methodology used refers to the implementation of a mixed research study, with a descriptive scope, non-experimental cross-sectional descriptive design, our units of analysis were all hotels categorized as 4 and 5 stars in the Arequipa Region. For the measurement, five levels were used, ranging from non-implementation (level 1) to implementation with systematized results (level 5), the result was that the general average of implementation is 3.42, placing it at Level 3: There are efforts sustained to achieve, intermediate level of implementation of social responsibility in 4 and 5 stars hotels in the Arequipa Region.

Instituciones: Universidad Nacional de San Agustín de Arequipa