Design of a chatbot in a mobile application for managing payments and controlling activities in a fast school organization

Medina G.T.; Lengua M.A.C.; Medrano H.V. · Indonesian Journal of Electrical Engineering and Computer Science (2024) · DOI: 10.11591/ijeecs.v35.i2.pp1271-1286

Resumen

The fast school (FS) educational organization, like many contemporary educational institutions, faces challenges in efficient payment management and rigorous control of activities. Technology, particularly through mobile applications, has shown to be a potential solution to these problems, allowing institutions to stay at the forefront and provide optimized services to their educational community. Therefore, this research work focuses on how a chatbot, integrated into a mobile application, can improve payment management and control of activities in the FS educational organization. Through a detailed study on current trends in educational technology, the design and development of a chatbot adapted to the specific needs of the organization is presented. This chatbot not only facilitates payment processes, offering immediate responses and managing transactions, but also allows for more efficient control of academic and extracurricular activities, improving the experience of its users. In conclusion, the integration of chatbots in mobile applications is presented as a viable and promising solution to face and overcome management challenges in modern educational environments, providing adaptive and user-centered tools that enhance the operational efficiency of institutions. This work is developed with the Scrum methodology and presents a security gateway validated by a digital token.

Instituciones: Universidad Peruana Cayetano Heredia; Universidad Tecnológica del Perú