Contexto geográfico versus tecnología: una pugna que determina la satisfacción estudiantil con la educación virtual universitaria en Puno – Perú

Indira G.-A.; Fortunato E.-M.; Brisvani B.V. · RELIEVE - Revista Electronica de Investigacion y Evaluacion Educativa (2024) · DOI: 10.30827/relieve.v30i1.25133

Resumen

In recent years, university education has had to adapt to various structural, methodological and attitudinal changes. With such changes varying as a function of geographical context, student satisfaction with education provision is unclear. The aim of the present study was to identify student satisfaction with online university education in 2021, as a function of geographical context. The research adopted a non-experimental cross-sectional design and employed a quantitative approach. A case study was conducted of the National University of the Altiplano in Puno, Peru. A simple random probabilistic sample of 2,374 students undertaking the first semester of the 2021 academic year was recruited. Data collection was performed using the Student Satisfaction with Online University Education Questionnaire through Google Forms. Outcomes reveal the predominance of indifference (neither satisfied nor dissatisfied (42%), with the next biggest group tending towards satisfaction (27%). Greatest satisfaction was expressed in relation to the teacher performance and attitude dimension (37% satisfied or very satisfied), whilst least satisfaction pertained to the use of technological resources dimension (40% dissatisfied or very dissatisfied). Significance was set at 95% with a 0.05% margin of error. Statistically significant differences were found for satisfaction with technological resources as a function of geographical context (rural versus urban; p<0.05). In conclusion, student satisfaction with online education is related to their geographical context, with greater dissatisfaction pertaining to rural areas due to the inadequacy of technological resources hindering the provision of quality online educational services. © (2024), (Universidad de Granada). All Rights Reserved.

Instituciones: Universidad Nacional del Altiplano