Citizen alert: mobile application and response to situations of vulnerability in northern Peru

Rodriguez-Celis B.M.; Meza-Huamán J.A.; Pérez-Aguilar D.A.; Malpica-Rodríguez M.E.; Pérez-Aguilar A.P. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2024) · DOI: 10.18687/laccei2024.1.1.625

Resumen

This study focuses on analyzing the impact of the introduction of a mobile application on improving responses to situations of vulnerability in citizen security in Cajamarca in 2023. With the growing importance of mobile technology in everyday life, we aim to evaluate how this application can strengthen community security. The main objective is to examine how its implementation streamlines communication and coordination between citizens and authorities in emergency cases, using a multidisciplinary approach encompassing technology, sociology, and public security. The methodology employed is quantitative, applied, descriptive, and of a pre-experimental nature. The results show how the mobile application empowers citizens, enabling them to report incidents quickly and accurately, and receive alerts and relevant information in real-time. The changes obtained from the dimensions used for the research went from 11% to 75% in a high level of citizen perception and from 1% to 46% in crime prevention. This study provides a comprehensive understanding of how mobile technology can significantly contribute to improving citizen security, highlighting the effectiveness of the application in efficient communication and coordination in risk situations.

Instituciones: Universidad Tecnológica del Perú; Universidad Nacional de Cajamarca; Universidad Privada del Norte