Chatbot Strategies in Web Development: A focus on Digital Marketing

Flores J.P.Q.; Anthony C.S.E.; Suazo J.M.A.; Vasquez S.F.A. · Proceedings - 2024 14th International Conference on Dependable Systems, Services and Technologies: Trustworthy AI, Internet of Robotics, and Big Data for a Safe and Secure World, DESSERT 2024 (2024) · DOI: 10.1109/dessert65323.2024.11122144

Resumen

Chatbots have emerged as a powerful tool in the field of web development, particularly in the context of digital marketing. This paper examines key strategies for the effective implementation of chatbots in the digital environment, focusing on their role in optimizing user interactions and improving the customer experience. Various techniques are explored, from content personalization to process automation, with the aim of maximizing the impact of chatbots on lead generation, customer retention, and brand growth. Additionally, relevant case studies are analyzed, and future trends in the development and application of chatbots in the realm of digital marketing are identified.

Instituciones: Universidad Tecnológica del Perú