Challenges of implementing artificial intelligence in public policy

Massa Palacios L.A.; Cabel Moscoso D.J.; Garcia Espinoza A.J.; Martinez Hernández J.A. · Revista Venezolana de Gerencia (2024) · DOI: 10.52080/rvgluz.29.108.12

Resumen

The article describes the challenges of implementing artificial intelligence (AI) in public policies. In a context where AI is transforming sectors, the study aims to explore the technical, ethical and administrative issues faced by governments. Using Likert-scale surveys, the perceptions of public sector professionals on AI integration were assessed. Key findings highlight the complexity of integrating AI into existing infrastructures, ethical dilemmas in automated decision-making, and resistance to change within government institutions. It concludes that addressing these challenges requires clear policies, AI training and effective change management to maximize the benefits of AI in public service.

Instituciones: Universidad Nacional San Luis Gonzaga