Bilingual Chatbot Powered by Artificial Intelligence for Academic Advice

Torres-Cruz F.; Coyla-Idme L.; Juarez-Vargas J.C.; Singh R.; Upender M.; Kapila D. · 2023 Global Conference on Information Technologies and Communications, GCITC 2023 (2023) · DOI: 10.1109/gcitc60406.2023.10426517

Resumen

The role of academic advising in advancing institutions' educational goals is becoming more widely recognised. Utilizing technology tools like Canvas and Degree Works, universities have made considerable investments in assisting instructional advisers and student success measures. The demand for innovation that can support academic advisors in their duty to direct students toward academic achievement is growing, and AI tools that encourage the effective use of human capital are well-placed to fill that requirement. Functions for chatbots can be used as technology-mediated assistance to give knowledge and engaging content to help students succeed. This project set out to create, build, and assess an automated, AI-enabled advising resource (the AVA chatbot) for use in an honour's college setting to provide academic counselling and university-related information. The researchers came to the conclusion that chatbots could assist educational universities in efficiently supporting their student populations by giving 24/7 advice, following and evaluating total assistance, and identifying data perceptions in real time. The consequences of this research can be helpful for chat application design and manufacturing as well as technology adoption in higher education.

Instituciones: Universidad Nacional del Altiplano