Benchmarking

Amirteimoori A.; Sahoo B.K.; Charles V.; Mehdizadeh S. · International Series in Operations Research and Management Science (2022) · DOI: 10.1007/978-3-030-89869-4_1

Resumen

Benchmarking is an efficiency performance measurement procedure that allows firms to compare their performance to the top competitors. In this chapter, benchmarking (as an efficiency performance measurement tool using a specific indicator) and key performance indicators are first briefly introduced. Then, we introduce efficiency and productivity and the ways for measuring the different types of efficiencies.

Instituciones: Pontificia Universidad Católica del Perú