Application of Standard Quality Control Tools to Reduce Costs in a Dental Company "O&B," 2022

Rodríguez Alza M.A.; Matute Luna B.F.; Reyes Vidal R.Y. · CICIC 2023 - Decima Tercera Conferencia Iberoamericana de Complejidad, Informatica y Cibernetica en el contexto de the 14th International Multi-Conference on Complexity, Informatics, and Cybernetics, IMCIC 2023 - Memorias (2023) · DOI: 10.54808/cicic2023.01.29

Resumen

The present research aims to define the quality control tools to be used in order to reduce costs at the dental clinic "O&B." To achieve this, a diagnosis of the current situation was conducted, revealing that the customer service area has the highest level of criticality due to the number of dissatisfied customers. The research also details the problems negatively affecting the clinic's profitability, such as the lack of maintenance for clinical equipment, inventory planning issues, insufficient staff training on the use of clinical equipment, and deficiencies in the waiting room service. Furthermore, a proposal for methodologies and tools to control operational processes is put forward. These methodologies are designed to ensure that customers feel satisfied with the professional care and service they receive.

Instituciones: Universidad Privada del Norte