Analysis of work demands and resources in a Peruvian State organization providing services during the health crisis of COVID-19; [Análise de demandas e recursos do trabalho em uma organização estatal peruana, prestadora de serviços assistenciais durante a crise de saúde causada pela COVID-19]

Ruiz A.V.; Rojas L.A.G.; Pezzia A.E.; Prada A.C.; Vasquez M.M.; Quispe S.T. · Cuadernos de Administracion (2023) · DOI: 10.11144/javeriana.cao36.adrloe

Resumen

This study analyzes the work demands and resources present in a governmental entity that has provided pandemic care services, previously being a provider of sports services, to propose a complex analysis model. From a descriptive-correlational methodology, the resources and job demands that affect the performance of workers in the particular context of the health crisis were identiThed, being organizational support, development opportunities, hope, resilience, and optimism, the organizational and psychological resources that protect them from burnout and/or enhance their engagement, and the demands of role confusion and difficulties at work, which increase the risk of burnout. fie results highlight key variables for dealing with critical events in the public sector. JEL Codes: M14, M54.

Instituciones: Pontificia Universidad Católica del Perú