Analysis of the quality management system according to ISO 9001: 2015 in Peruvian companies selling processed potatoes

del Pilar Pinedo Palacios P.; De La Cruz E.T.; Pérez M.I.C.; Fiestas J.I.P. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2021) · DOI: 10.18687/laccei2021.1.1.14

Resumen

In recent years at an international level, the term quality has been increasingly involved within organizations. In this research, a review of the level of accomplishmet with the ISO 9001: 2015 standard is proposed in Peruvian companies selling potatoes, where various steps were followed to select the theoretical bases focused on quality that contribute to the analysis of the aforementioned system and for the construction of the instrument that provided the expected data. Among the results, it was found that the selected companies for this study present different scenarios in terms of accomplishmet with the requirements of the ISO 9001: 2015 standard. After the interpretation of each reflected indicator, it is concluded that this potato processing companies in Peru, if directed to a quality management system, will have a notable increase in sales since they comply customer quality demand.

Instituciones: Universidad César Vallejo