Analysis of the Impact on E-commerce Security in SMEs: A Systematic Literature Review

Alvarez Yoni Willian C.; Vallejos Patricia Abigail A. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2024) · DOI: 10.18687/laccei2024.1.1.1050

Resumen

The security in e-commerce for small and medium-sized enterprises (SMEs) is crucial as it has gained significance across all businesses. An analysis was conducted to mitigate risks in online transactions, aiming to bolster the trust of end-users and promote a much safer digital economic environment. A systematic literature review was carried out using the PRISMA method and the PICO structure. Keywords were selected from the UNESCO Thesaurus, and inclusion standards were applied for academic articles structured under the IMRD format, published between 2021 and 2023 in both Spanish and English languages. Databases such as Scopus, ScienceDirect, and Google Scholar were utilized with specific search strategies. Ten relevant articles were identified. The results highlighted effective security measures such as data encryption (30%), followed by technological criteria and digital forensics. The primary technologies were data tokenization (50%) and digital certificates (10%). Customer trust was considered in the majority of studies (90%), but discrepancies in its importance were found. Surveys were the predominant technique for studying SME behavior (70%). In conclusion, data encryption stands out as the primary security measure, followed by tokenization and digital certificates. Surveys were fundamental in understanding SME behavior. Exploring additional research methods and addressing discrepancies in the perception of customer trust importance is suggested to develop strategies more aligned with end-users' expectations.

Instituciones: Universidad Tecnológica del Perú