Analysis of Peruvian University Students' Perception on Multiple Dimensions of Educational Services

Rabanal-Alva W.; Leidy Lucia M.-G. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2024) · DOI: 10.18687/laccei2024.1.1.870

Resumen

In the present study, the topic of students' perception regarding the educational service provided by higher education institutions was addressed.This research arises in response to the need for educational institutions to retain and attract new students.The main objective was to assess the level of students' perception regarding various aspects of university educational service.The methodology employed was quantitative in nature, specifically a simple descriptive design with a cross-sectional approach, supported by the use of linear regression to create a new model.The sample consisted of 184 university students who participated in the study by completing a questionnaire designed to evaluate different dimensions of the educational service.The questionnaire covered aspects such as infrastructure and equipment, service capacity and efficiency, teacher competencies, and the curriculum, comprising a total of 38 items.The results obtained revealed a low level of perception among students regarding the educational service provided by universities.As a direct implication of these findings, the need to implement improvement strategies in the various evaluated dimensions is highlighted, aiming to enhance the perceived quality of university educational service.

Instituciones: Universidad César Vallejo; Universidad Privada del Norte