ADMINISTRATIVE MANAGEMENT, INTERNAL CONTROL AND ORGANIZATIONAL CULTURE IN A PUBLIC HOSPITAL INSTITUTION IN SAN JUAN DE LURIGANCHO, 2023; [GESTÃO ADMINISTRATIVA, CONTROLE INTERNO E CULTURA ORGANIZACIONAL EM UMA INSTITUIÇÃO HOSPITALAR PÚBLICA EM SAN JUAN DE LURIGANCHO, 2023]

Matos-Salgado A.; Tantaruna-Diaz M.Y.; Vallenas-Pedemonte F.; Vivar-Bravo J.; Medina-Noel C.R. · Revista de Gestao Social e Ambiental (2024) · DOI: 10.24857/rgsa.v18n2-193

Resumen

Introduction: In the 2023 study, we sought to determine the relationship between administrative management (GA), internal control, and organizational culture in the health staff of a public hospital in San Juan de Lurigancho. It was theoretically grounded in the Theory of Human Relations and the theory of organizations as social systems. Methods: A non-experimental basic research study was carried out with a quantitative approach, using a cross-sectional correlational descriptive design. The sample included 278 healthcare workers from a population of 1000, to whom surveys validated by expert judgement were applied. Results: It was found that 61.2% of the staff perceived a regular level in GA, while 30.9% considered it efficient and 7.9% inefficient. Regarding internal control, 57.9% perceived a medium level, followed by 34.9% who considered it high and 7.2% low. Regarding organizational culture, 59.0% perceived it at a medium level, 34.5% considered it high and 6.5% low. Conclusions: It was concluded that administrative management is influenced by several factors, and the importance of maintaining a solid administrative planning, based on the mission and vision of the organization, as well as promoting transparent processes for institutional growth, was highlighted.

Instituciones: Universidad Privada San Juan Bautista; Universidad César Vallejo