Administrative Management and the Quality of Outpatient Medical Care in La Libertad, Peru

Pinedo D.A.M.; Alfaro M.E.M.; Camborda R.P.L.; Saavedra E.F.C. · Revista Cubana de Salud Publica (2024)

Resumen

Introduction: In hospital services there must be efficient administrative management that is reflected in an adequate quality of medical care in outpatient consultations of a health center in La Libertad-Peru. Objective: Determine the relationship that exists between administrative management and quality of medical care in an outpatient consultation at a health center in La Libertad-Peru. Methods: A quantitative methodology with a correlational design was used, surveying 30 users. Two instruments, validated by 5 experts, were used to evaluate the administrative management (20 questions) and the quality of medical care (20 closed questions), achieving a data reliability of 0.855. Results: The results indicated that the administrative management was mostly inadequate, with 57% disapproval, which resulted in unsatisfactory medical care. The correlation between administrative management and quality of medical care was positive but weak, with a coefficient of 0.120 and a significance level of 0.529 (p>0.05). Conclusion: The study did not find a significant relationship between administrative management and quality of medical care in this context.

Instituciones: Universidad Nacional Mayor de San Marcos; Universidad Nacional de Trujillo